Skip to main content

Contact support

Overview​

Contact support when Help and your school admin cannot unblock you. Good tickets include your role, the menu you used, and the exact on-screen error.

Who can use it​

Everyone.

Where to find it​

Website → Support / Contact. Your admin may also share a support email.

Before you start​

First try the matching feature guide and ask your school admin about roles, enrollment, sign-in, or plan issues.

How to use it​

Send a useful support request​

  1. Note your role (instructor, student, admin, parent) and school name.
  2. Write the menu you used (for example Reports → Open case).
  3. Copy any error banner text (do not send passwords).
  4. Describe what you expected vs what happened, including approximate time.
  5. Submit via Support / Contact on the Omnix360 site.

Tips​

  • Screenshots help—blur student names when possible.
  • Role and enrollment issues are usually fixed faster by your school admin than by vendor support.

If you get stuck​

  • No reply: confirm you used the official Support form and check spam; ask your school admin to escalate.